Returns: Rainbusters hold a high quality standard, however we commit to a fair and customer friendly return policy. Should your purchase be faulty, please return within 21 days in its original condition and all tags intact. We recommend that all items are sent by traceable post, to guarantee that the package can be tracked down if not received. Once received we will organise an exchange or refund. In the case of a faulty product we will issue a full refund including your shipping fee. You have the right to avail of a 'cooling off' period of 7 days from the time of receiving your online order. In this case, please send your returned product by traceable post, in perfect condition with all tags intact. The returned products remain your responsibility until received by us. Once we receive your return, we will issue the refund of the specific item returned, excluding our handling fee of €5.00. Exchanges: Items for exchange must be returned within 21 days in perfect condition and all tags intact. We recommend that all items are sent by traceable post to guarantee that the package can be tracked down if not received. The products for exchange remains your responsibility until received by us. No postage charges will be applied for the exchange from our end, you pay for the postage from your end.